FAQ

How far is the Bike Shop from the Cruise Ship Terminal?

I partner with a local bike shop which is conveniently located in the downtown area of Victoria.  The shop  is an easy 20 minute walk or 7 minute cab ride from the cruise ship terminal.

Do I need to book a tour in advance?

Tours can fill up quickly and we do have maximum group size, so we do recommend booking in advance.  If you’re deciding last minute feel free to give us a call, we will always get back to you quickly.

Do you have a cancellation policy?

Yes we do, if you have a change of plans we require 24 hour notice for a full refund. We can also reschedule your tour for another time or day depending on tour availability.

Do you have a weather cancelation policy?

We do get our share of rain in Victoria, it can be raining one minute and sunny the next and we understand if you don’t want to get wet. If it’s raining 2 hours prior to the tour start time and you feel like staying dry, just give us a call at 250.891.8545 and we will gladly give you a full refund.

Is lunch included?

Lunch is not included in the tour price; we will be spending an hour in Cook Street Village, which is one of Victoria’s most beautiful neighborhoods that has some of the best restaurants, cafes and organic food in the city. Or bring your own lunch and we will carry it for you.

How much should I plan on spending on lunch?

There are many restaurants, café’s to choose from in Cook Street Village depending on your taste, a good budget would be anywhere from $10.00 – $20.00. 

Is there parking close by?

There is plenty of parking that is within a block of the bike shop.  All day parking will cost between $8.00 – $15.00 depending on where you park. For a Google map click here.

Do I tip my guide?

In Canada we do tip people working in the service industry.  We understand that tipping is not the custom around the world but don’t feel shy we work hard to make your day memorable.  A 10% – 15% tip is a great way to show appreciation to the guide.

What should I wear on a bike tour?

Victoria has some spectacular summer weather, but it can get cool being so close to the open ocean.  It’s best to dress in layers; we will gladly carry any extra stuff you have just in case you need it. Please be sure to wear close toed shoes.

Where do the tours start and end?

Tours start and end at Cycle BC located at 685 Humboldt Street Victoria, BC they provide the bikes we do the guiding.  For Google map click here. 

What time should I arrive for a tour?

It’s best to arrive to the tour start location at least 15 minutes prior to the tour start time. This gives everyone time to get his or her bike and get ready for the bike tour.

What if I’m running late?

If you’re running late please give us a call at 250.981.8545 if possible we can wait. If not the staff at the bike shop will give you directions to where the group can be met.

What if I haven’t ridden a bike a many years?

Our tours are geared for basic riding levels, we ride on quiet streets have frequent stops for stories and time to discover areas around us. Victoria is Canada’s Cycling Capital, cars are used to bicycles being around town and the speed limit is 40km/hr.