FAQ

How far is the Bike Shop from the Cruise Ship Terminal?

The Bike Shop is an approximately 20 minute walk from the Ogden Point Cruise Ship Terminal or a quick 10 minute taxi ride.  Bike Tours Victoria BC  560 Johnson St Victoria BC.  Google Map Click Here

Do I need to book a tour in advance?

Tours can fill up quickly and we do have maximum group size, so we do recommend booking in advance.  If you’re deciding last minute feel free to give us a call, we will always get back to you quickly.

What is your Tour cancellation policy?

If you have a change of plans we require 24 hour notice for a full refund. We can also reschedule your tour for another time or day depending on tour availability.

Do you have a weather cancellation policy?

We do get our share of rain in Victoria, it can be raining one minute and sunny the next and we understand if you don’t want to get wet. If it’s raining 2 hours prior to the tour start time and you feel like staying dry, just give us a call at 250.891.8545 and we will gladly give you a full refund.

What is your bike rental cancellation policy?

We provide a full refund up to 1 day before your bike rental date.  Please gives a call or text message at 250.891.8545 or email us at bookings@biketoursvictoria.com

Is there parking close by?

There is plenty of parking that is within a block of the bike shop.  All day parking will cost between $8.00 – $15.00 depending on where you park. For a Google map click here.

Do I tip my guide?

In Canada we do tip people working in the service industry.  We understand that tipping is not the custom around the world but don’t feel shy we work hard to make your day memorable.  A 10% – 15% tip is a great way to show appreciation to the guide.

What should I wear on a bike tour?

Victoria has some spectacular summer weather, but it can get cool being so close to the open ocean.  It’s best to dress in layers; we will gladly carry any extra stuff you have just in case you need it. Please be sure to wear close toed shoes.

Where do the tours start and end?

Tours start and ends at Bike Tours Victoria BC Located in the Heart of the Inner Harbour and Downtown Victoria.  Address 560 Johnson St Victoria BC.  We are Located in Market Square on the Lower Level.  For Google map Click Here

What time should I arrive for a tour?

It’s best to arrive to the tour start location at least 15 minutes prior to the tour start time. This gives everyone time to get his or her bike and get ready for the bike tour.

What if I’m running late?

If you’re running late please give us a call at 250.981.8545 if possible we can wait. If not the staff at the bike shop will give you directions to where the group can be met.

What if I haven’t ridden a bike a many years?

Our tours are geared for basic riding levels, we ride on quiet streets have frequent stops for stories and time to discover areas around us. Victoria is Canada’s Cycling Capital, cars are used to bicycles being around town and the speed limit is 40km/hr.